Terms and Conditions

Bright Cellars recommends wine to be purchased from licensed retailers and wineries. All sales are solicited, offered by, accepted, and fulfilled by retailers and wineries that are licensed to ship to members and their corresponding states. Charges will include all applicable sales tax that the retailer or winery is required to collect and may vary based on the specific merchant fulfilling your order.

The Bright Cellars Experience

The Bright Cellars Experience is a subscription club that matches you with wine selections to be purchased direct from retailers and/or wineries on a monthly basis. Once per month, you will automatically receive a new shipment of wine chosen specifically for you. You may postpone, spread out (every 2 or 3 months), skip or cancel any time before your monthly shipment is processed by calling your wine concierge at 1-844-BCELLAR or emailing concierge@brightcellars.com. We try our best to respond to all members within 24 business hours! If you don’t hear back from us right away, don’t fear - your email/calls are time stamped and we will respond to you as soon as possible.

Undeliverable Packages

Wine may only be purchased by and delivered to someone who is 21 and older. Someone 21+ must be present to sign for all shipments, and an ID may be required upon delivery.
UPS and FedEx will make three attempts to deliver your package to you. For packages that are undeliverable after three attempts, UPS and FedEx will charge the merchant a return shipping fee in addition to the original shipping charges. Because of this, packages that are returned to the sender as undeliverable will incur a $25 non-refundable fee, which is a huge bummer for everyone! We recommend that you ship to a workplace or a location that has someone 21+ available to accept your package during the day. We are also able to hold your package at a specific UPS or FedEx location until you’re able to pick it up - just contact us at concierge@brightcellars.com.

Referral Rewards

Effective for referrals beginning March 12, 2015.
Active Bright Cellars members (non-canceled members) may refer new members to Bright Cellars by sharing their personal referral link. This link is available in the "My Account" section of the site.
Active members who have referred new members using their link are eligible to have one bonus bottle added to the next month’s order.
Because of high shipping costs, all products redeemed with member rewards points can only be included in monthly experience boxes and cannot be sent out individually. Only active members receiving a monthly package may redeem rewards points. Past or cancelled members who are not receiving regular subscription packages cannot redeem points.
Bonus bottles of wine redeemed with points will be selected by Bright Cellars’ matching algorithm. Bonus bottles cannot be specified before shipment and it may be a duplicate of a bottle already included in your current, past or future shipments.
There is no limit to the number of bonus bottles you may redeem rewards points. We love referrals and are so happy that you’re spreading the word! Monthly shipments that exceed 12 bottles will be shipped at the same time in multiple separate boxes.

Effective for referrals after August 17, 2016.
We’ve officially launched our Members Rewards Program and are so excited to offer a variety of reward options. After hearing your feedback, active members will now be rewarded in points for referrals, rather than bonus bottles. This allows you to have full control over the redemption of your reward points. Of course, points may still be redeemed for bonus bottles, or you may choose to save your points and redeem them for the item of your choice. We will no longer automatically redeem your referral activity for bonus bottles, in order to allow you to have more control over your rewards! For more information on the Bright Cellars Member Rewards Program, please see content below.

Shipping Conditions

Unfortunately, severe weather conditions can impact the delivery date of your order. We do our best to only deliver wine of the highest quality, so we may hold our trucks if the forecast predicts that your wine may get too hot or too cold while in transit. If you have any questions about weather delays, please contact the Concierge Team!

Gift Card Policy

All gift card purchases are non-refundable. If your gift card recipient lives in a state where our fulfillment center cannot ship, you may either give the gift card to a recipient who lives in a deliverable state, redeem the gift card for your personal use, or if you are an active Bright Cellars member, apply the gift code to your own account.

Member Rewards Program

Bright Cellars members may be eligible to receive and redeem points earned from various activities related to their Bright Cellars account. Points are awarded by Bright Cellars and are redeemable for items specified by Bright Cellars. Points are non-transferrable, may not be bartered or sold, may not be pooled with points of other individuals, and may not be used in conjunction with any other offers.

The point values of rewardable actions, or the point values of redeemable rewards, may change at any time. Items purchased by point redemption may not be returned or refunded, with the exception of damaged or defective products.

For all referrals made before August 17th, 2016:
All accounts with outstanding earned bonus bottles prior to the date stated above will automatically be rewarded those bonus bottles in their next shipment. All rewardable actions performed after the date stated above will automatically result in point accumulation.
Ex: A referral made before August 17th, 2016 will result in a bonus bottle in your next shipment. A referral made after August 17th, 2016 will result in a 1000 point credit to your Member Rewards account. These points can then be immediately redeemed for a bonus bottle in your next shippment, or saved for redemption at a later time.

Refund Policy

If you are dissatisfied with your Bright Cellars Experience, please contact the Concierge Team at any time. Members of the Wine Concierge Team are available to assist Monday through Friday between 9:00am CST and 5:00pm CST. Contact outside of these hours will be addressed during business hours on a first come first served basis. Most items are not refundable. If you receive a damaged or defective product, we may refund at our discretion if we are notified within 30 days of the order date. Gift cards purchases are not refundable.

Electronic Communications

Effective for members joining after September 09, 2017. When ordering or registering on our site, you expressly agree that we may communicate with you regarding transactions you have initiated or respond to your communications to Bright Cellars by SMS, MMS, text message, or other electronic means directed to your device through an automatic telephone dialing system. Message and data rates may apply. The consent to these terms is not a condition of purchase.

How do I opt out?

You may opt-out of SMS messaging notifications by replying “STOP” to any of our reminders. In addition, you may call our wine concierge at 1-844-BCELLAR or email concierge@brightcellars.com

Changes to Terms of Use

We reserve the right, at our sole discretion, to change, modify, add or remove any portion of the Terms and Conditions, in whole or in part, at any time. Changes in the Terms and Conditions will be effective when posted. Your continued use of the Web Site and/or the services made available on or through the Web Site after any changes to the Terms and Conditions are posted will be considered acceptance of those changes